Support contacts will be added here soon.
Have your order number ready (e.g. #A1B2C3).
A 4-digit code on your order page (and in your order email). Give it to the rider only when the order is in your hands. Gairgo will never ask you for it.
On the order page, tap "I didn't receive my order" within 24 hours. Gairgo checks the rider's GPS, photo and PIN record and refunds you to MoMo if you're right.
Refunds go back to the MoMo wallet you paid with. They usually arrive within a few minutes, sometimes up to a day.
No. Gairgo takes Mobile Money only (MTN, Telecel, AT).
After a delivery, your order page asks how each shop did: 1 to 5 stars and a comment if you like. You can change it for 14 days. The shop sees your comment but not your name. A shop's average shows once it has 5 ratings.